A big round of applause to Paul T of our Videopro Carindale store and Product Sales team who has received a fantastic compliment last week, as emailed to Carindale Store Manager, Paul A…
It is so common to get bad customer service that when you are given outstanding service it impresses.
I purchased a video camera from Paul T a few weeks ago. It was a spontaneous decision to buy the camera and I had not done the research I normally would have done. It was a case of not knowing what I didn’t know! Therefore what I told Paul I needed was actually quite inaccurate. However he worked with that I told him and sold me a very good camera which I was happy with.
However the next day I attended a social media workshop and discovered how very wrong I was about what I needed in a camera. I immediately contacted Paul, but we were unable to do anything about it then as I was at the Gold Coast for work all week. The following Sunday I returned to the shop and Paul gently steered me to a much dearer camera than I had been considering. Yet his salesmanship, and most importantly his matching of the camera specifications with benefits to me, made it seem like the most logical decision I have ever made : )
I admired the way that he dealt with my problem and also the way that he listened to my needs and tried his best to meet them and exceed my expectations.
I believe it is important to reward outstanding service, rather than complain when things go wrong, so would like to commend Paul’s outstanding service to you.
Fantastic effort, Paul – great work!